After you set up your Ring device (camera, doorbell or Alarm) then you are eligible to purchase a Ring Protect Plan. Before you set up a device you can review what plan would work best for you. A trial of Ring Protect starts immediately when your device is set up. This way you can use the benefits while you decide what plan is best for you. For Protect Plus, all devices at a location for one user account are covered.

We are here to help! First make sure you have set up a device at your location. If you were not the person that set up the device and you are a shared user on the account, please ask the device owner to login to their account on Ring.com to subscribe.

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No. Your Ring products provide their standard features (instant alerts, live view, two way talk, and so on) without any subscription. Ring Protect Plans simply offer additional features for those who want them.

Yes. A 30-day trial of Ring Protect Plus begins when you first set up your Ring Doorbell, Camera, or Alarm. Some retailers may offer special promotions with different trial periods.

With Ring Protect Plus, all Ring devices at one address are covered automatically. If you’re currently using Ring Protect Basic and want your new device covered, you can add another Basic subscription, or upgrade to Ring Protect Plus.

We recommend subscribing to Ring Protect Plus, as it provides professional monitoring for your Ring Alarm system.

No. You’ll need to subscribe to a separate Ring Protect Plus plan for each address you want to cover.

Yes. Every Ring product can be monitored and managed by an unlimited number of mobile phones, tablets, and PCs.

Ring only accepts digital credit or debit card payments and any other payment methods offered through our website ring.com. We do not accept any payments in the form of cash, check, or money order. Any such payments sent to our address will be returned to you, and you will be instructed to subscribe and pay for Ring Protect online. Payments that are mailed to Ring may cause a lapse in your Protect Plan coverage. If you do not subscribe and pay for a Protect Plan online within your 30-day trial period, or prior to the expiration of your existing subscription plan, you will lose your stored video recordings and they will not be retrievable.

Log in at ring.com before shopping to have discount apply to your account. If you are a new subscriber, the discount can be redeemed 24 hours after purchase of the plan. Make sure you log out and log back in to your account to activate.

Yes! Your free trial subscription begins as soon as you activate your new Ring product. 10% discount does not apply when on free trial subscription. (see below)

• Applies to Neighbors with Protect Plus at the time of purchase.
• Discount does not apply retroactively. (You can’t buy a device then subscribe to Protect Plus.)
• Discount may not be combined with other offers.
• Discount is non-transferable.
• Does not apply to Ring Assist + or non-Ring products.
• Neighbors cannot subscribe to the plan and use the 10% discount in the same transaction.
• Discount applies upon the next login session from purchase. To use the discount immediately, log out of your account and log back in.
• Neighbors must be logged in to use the discount on Ring.com during checkout.
• The discount will not be applied when the neighbor is on the free trial unless the neighbor subscribes to Ring Protect Plus during trial.
• Purchased plan starts once free trial ends.
• The discount only applies to customers who purchased the Ring Protect Plus plan on Ring.com

Your Ring videos are stored in the cloud for up to 60 days, unless your address is in one of countries listed below, in which case the storage period is for up to 30 days (effective January 1, 2019): Andorra, Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, UK.

When you subscribe to Ring Protect Plus and enroll in professional monitoring, our team will be alerted when your Ring Alarm detects a security issue. We’ll give you a call from a dedicated support line to see if you need an emergency response. If you give the go-ahead or can’t answer, the team will dispatch emergency responders like the police department, fire department, or emergency medical services*. With professional monitoring, you can also immediately request these emergency services from your Ring Alarm Keypad or Panic Button. 24/7 professional monitoring is only available for Ring Alarm and select third party “Works with Ring”-certified devices; other Ring devices, such as Video Doorbells and Security Cameras, are not professionally monitored.

* In jurisdictions requiring alarm verification, Guard Response or other verification is required before emergency responders will be dispatched. Learn more here.