Is a Ring Protect Plan required to use my Ring products?

No. Your Ring products provide their standard features (instant alerts, live view, two way talk, and so on) without any subscription. Ring Protect Plans simply offer additional features for those who want them.

Can I try Ring Protect before I subscribe?

Yes. A 30-day trial of Ring Protect Plus begins when you first set up your Ring Doorbell, Camera, or Alarm. Some retailers may offer special promotions with different trial periods.

What happens when I add a new Ring device?

With Ring Protect Plus, all Ring devices at one address are covered automatically. If you’re currently using Ring Protect Basic and want your new device covered, you can add another Basic subscription, or upgrade to Ring Protect Plus.

I have a Ring Alarm system. Which Ring Protect Plan is best for me?

We recommend subscribing to Ring Protect Plus, as it provides professional monitoring for your Ring Alarm system.

I have Ring products at more than one address. Does one Ring Protect Plus subscription cover them all?

No. You’ll need to subscribe to a separate Ring Protect Plus plan for each address you want to cover.

Can I use multiple phones or tablets with my Ring products without Ring Protect?

Yes. Every Ring product can be monitored and managed by an unlimited number of mobile phones, tablets, and PCs.

Which forms of payment are accepted for Ring Protect Subscriptions?

Ring only accepts digital credit or debit card payments and any other payment methods offered through our website ring.com. We do not accept any payments in the form of cash, check, or money order. Any such payments sent to our address will be returned to you, and you will be instructed to subscribe and pay for Ring Protect online. Payments that are mailed to Ring may cause a lapse in your Protect Plan coverage. If you do not subscribe and pay for a Protect Plan online within your 30-day trial period, or prior to the expiration of your existing subscription plan, you may lose your stored video recordings and they will not be retrievable.

I am a Protect Plus subscriber, how do I redeem my discount?

Log in at ring.com before shopping to have discount apply to your account. If you are a new subscriber, the discount can be redeemed 24 hours after purchase of the plan. Make sure you log out and log back in to your account to activate.

Is there a free trial for Ring Protect Plan?

Yes! Your free trial subscription begins as soon as you activate your new Ring product. 10% discount does not apply when on free trial subscription. (see below)

What are the terms to the 10% discount?

• Applies to Neighbors with Protect Plus at the time of purchase.
• Discount does not apply retroactively. (You can’t buy a device then subscribe to Protect Plus.)
• Discount may not be combined with other offers or Limited Time Offers.
• Discount is non-transferable.
• Does not apply to Ring Assist + or non-Ring products.
• Neighbors cannot subscribe to the plan and use the 10% discount in the same transaction.
• Neighbors must be logged in to use the discount on Ring.com during checkout.
• Discount applies upon the next login session from purchase. To use the discount immediately, log out of your account and log back in.
• The discount will not be applied when the neighbor is on the free trial unless the neighbor subscribes to Ring Protect Plus during trial.
• Purchased plan starts once free trial ends.

How long do my videos stay in my Ring account?

Your Ring videos are stored in the cloud for up to 60 days, unless your address is in one of countries listed below, in which case the storage period is for up to 30 days (effective January 1, 2019): Andorra, Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, UK.