Privacy

    Your privacy is our priority.

    At the core of Ring, and guiding every action we take, is respect for the privacy and security of our neighbors (what we call our customers). This includes giving our neighbors effective, easy-to-use and affordable products and services to help protect their homes. It also means taking extremely seriously the privacy, security and control of their devices and personal information. Below you will find Ring’s guiding pillars.

    Our Privacy Pillars

    • Privacy and security built in.
      From the initial idea to the final product, privacy and security are at the core of the decisions we make at Ring.

    • Customers have control.
      Ring provides customers control over who’s able to see and access their videos, devices and personal information.

    • Commitment to transparency.
      We’re committed to being transparent about our privacy and security practices.

    Video Security

    Keeping your videos safe.

    • Encrypted private videos.

      This helps protect your videos from unauthorized people viewing them.

    • Restricted video access.

      You’re in control of who you grant video access to.

    • Secure video storage.

      With a Ring Protect Plan, your videos are securely stored in the cloud and can be deleted at any time. Your videos will be permanently deleted from our servers according to the storage period on your plan. Learn more.

    Account Security

    Keeping your account secure.

    Control Center

    You’re in control

    • Control from one place.

      Control Center allows you to view and control important privacy and security settings from one dashboard in the Ring App. Learn more.

    • Verify your devices.

      See all devices (phones, tablets, computers) that are logged into your Ring account. Click “Remove all” to force devices to logout.

    • Manage linked accounts.

      View and manage the services you authorized to link to your Ring account via Ring authentication, like Alexa, and IFTTT. You can remove any individual service, at any time.

    • Video request notifications.

      Easily opt out of receiving video request notifications at any time.

    Keeping all your online accounts safe.

    Two-Step Verification.
    Two-step verification adds an extra layer of security to all your accounts, helping ensure that you’re the only one able to access them, even if someone has access to your password. Learn more.
    Add a PIN to your mobile phone account.
    Adding a PIN to your mobile account adds an extra layer of security that helps prevent attackers from taking over your mobile phone account. You can add a PIN from the account security section of your wireless carrier’s website, or by calling your carrier’s customer support.
    Create unique passwords.
    Create unique passwords for your various online accounts. Do not reuse your username and passwords across multiple accounts.
    Stay up-to-date.
    New features and security updates are constantly being added to your devices and apps, including your Ring App. So make sure you stay up-to-date with the latest security updates.
    Watch out for phishing scams.
    Phishing is when a bad actor attempts to trick you with a fake email or text that claims to be legitimate to gain access to your login credentials. If you notice a suspicious email or text that falsely claims to come from Ring, report it to our security team at security@ring.com.
    Use a password manager.
    Password managers help you remember different passwords for multiple accounts. This helps you keep track of all your unique passwords. Password managers are available either as standalone apps, or are also available as extensions to popular browsers like Safari or Chrome.

    Ring Privacy FAQ

    When does Ring record or store my videos?

    What about videos I've created a share link for?

    How can I access and view my recordings?

    How secure are my video recordings?

    Who can view my recordings?

    Why should I add Shared Users?

    If I request Ring's assistance with troubleshooting my device or video recordings, will Ring view my video recordings?

    Does Ring view recordings for research and development?

    Does Ring share video recordings with law enforcement agencies?

    If I use the Neighbors App, does that give Ring team members the right to view all of my video recordings?

    Can Ring team members activate and view my live stream?

    Does Ring sell customer information to third parties?

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