Neighbors App

    Neighbors by Ring

    Neighborhood security powered by millions.

    4.8, 68.5K Ratings*

    Trusted by millions of neighbors.

    Happy family standing in front of a house.

    Only available in the US.

    Your neighbors are already here.

    Join them to create safer neighborhoods.

    4.8, 68.5K Ratings*

    Trusted by millions of neighbors.

    Two hands holding a phone that displays the neighbors app.

    Frequently Asked Questions

    Still Have Questions?
    How does the Neighbors App work?

    The Neighbors App uses your address to create a radius around your home. If anyone shares an alert on the App about crime or safety within that radius, you’ll get a notification on your phone and tablet. Conversely, if you share an alert on the App about a crime or safety issue in your radius, your neighbors will also get a notification on their phones and tablets. You can then comment on these alerts to provide additional information about local issues, give tips to avoid affected areas, share photos or videos to help neighbors stay on the lookout, etc.

    You can narrow your radius to only focus on hyper-local issues. Or if you live in a more rural location, you can expand your radius to include nearby communities and landmarks.

    What can I post on the Neighbors App?

    Before posting on the Neighbors App, be sure to view our Community Guidelines to see what types of posts and comments are permitted. Our aim is to keep Neighbors content and conversations focused on crime and safety while allowing for constructive and open communication between community members.

    Per our Community Guidelines, Ring does not tolerate discrimination, threats or bullying, and we encourage users to treat their neighbors (and those visiting and passing through the neighborhood) with respect. We also provide guidance, encouraging users to carefully consider the behavior that made them suspicious of others and whether such suspicion is reasonable, and not post pictures or videos of people taken where they had a reasonable expectation of privacy without their knowledge or consent (for example, users should not post photos or videos of their neighbor’s backyard).

    Users also have the power to flag incorrect or inappropriate content on Neighbors directly in the App. Our team reviews flagged posts, and if the content violates one of our Community Guidelines, it will be removed from the content feed. When we deny posts as part of our pre-moderation process, we send an email to the Neighbors user who submitted the post to let them know why. By educating our users on why their post did not make it to their feed, we reinforce our guidelines and help our users make responsible decisions.

    How is my information and content kept private on the Neighbors App?

    Ring will continue to innovate on behalf of our customers to help make neighborhoods safer. We will do so with our customers, their privacy and the security of their information at the top of our priority list. We know that our customers place a huge amount of trust in us, and we have every intention of continuing to earn that trust.

    Users have full control of who views their Ring footage. Only the content that a user chooses to make publicly available on Neighbors (by posting it to the App) can be viewed via the Neighbors App or by local law enforcement. Users can choose to share text updates, photos and videos taken on any device, including but not limited to Ring’s home security devices. Only content that a Neighbors user chooses to share on the Neighbors App is publicly accessible through the Neighbors App or by your local law enforcement. Ring does not view or share a user’s videos that are not posted to the App without the user’s express permission or a valid and binding legal demand properly served on us.

    We do not display personal information like names in the Neighbors App, and we do not share personal information with other users of the App.

    How does the Neighbors App work with law enforcement?

    Neighbors partners with local law enforcement so they can share official, important crime and safety updates and work together with their local community to build trust and make neighborhoods safer. We are proud to have partnerships with many law enforcement agencies across the country. When new law enforcement agencies come on board, we announce the partnership in-app via a regional announcement so users are aware. We’ve also taken care to design these partnerships in a way that keeps users in control.

    When using Neighbors, law enforcement see the same interface that all users see; the content is the same, the exact locations of posts are obfuscated, and the user’s personal identity is not displayed. There are two key differences, though: 1) law enforcement can view public posts from within their jurisdiction (instead of just their ‘neighborhood’) and 2) law enforcement posts are identified so users can clearly see that they are the source of the content. This means that posts or comments made by law enforcement are clearly marked with their official title and name.

    Law enforcement can only view the publicly available content in the Neighbors App, unless a user explicitly and voluntarily chooses to share their own recordings with law enforcement. Exact locations of devices and user information are never provided to law enforcement without a user’s express permission or a valid and binding legal demand properly served on us.

    Law enforcement can request information from users within their jurisdiction (Ring sends the official request to users). Law enforcement must reference a relevant case number in order to make a request within a specific, limited time range and area. Ring will then ask a targeted group of users in that area if they are willing to share any relevant footage with law enforcement. It’s then up to the user to share their video file(s) or decline the request. Users can also opt out of all future requests by law enforcement. Again, Ring will not release user information without a user’s express permission or a valid and binding legal demand properly served on us.

    Is the Neighbors App available in my area?

    The Neighbors App is currently only available in the US.

    Do I need a Ring device to use the Neighbors App?

    No. Anyone with a compatible iOS or Android device can download and use the Neighbors App for free to help reduce local crime.

    Where can I download the Neighbors App?

    The Neighbors App is free to download at the App Store or Google Play.

    *Ratings from the Apple App Store as of March 22, 2019.

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